Terms of Service | Patriot Roof Guide

NC Limited Licensed General Contractor (Residential), License L.108907

Trust your home to a Patriot

Effective date: October 30, 2026

1. Using this website

These Terms of Service apply to this website and to the forms, tools and text messages connected to it. By using the website you agree to them. If you do not agree, please do not use the website. You do not have to use the website, submit a form or agree to text messages to get an estimate or buy anything from Patriot Home Service LLC ("Patriot," "we").

2. Who we are

Patriot Home Service LLC is a North Carolina Limited Licensed General Contractor (Residential), License L.108907, serving the Charlotte, NC area (visits by appointment only). Phone and appointment hours: Monday through Friday, 8 a.m. to 6 p.m. Eastern Time. Phone: (980) 999-0467. Email: support@patriothomeservice.com.

3. What this website is, and is not

The website gives general information about Patriot and its services. It is not an estimate, an offer or a contract. Photos, descriptions and examples on the website are illustrations. Your results, products, price and schedule are stated only in your signed written agreement.
Patriot is an NC Limited Licensed General Contractor (Residential), License L.108907. It is not an insurer, public adjuster or attorney. Patriot does not offer insurance, claim or legal services, and nothing on this website is insurance, legal or engineering advice.
Patriot's maintenance plan is not a home inspection.
Services depend on availability, scheduling and the license limits that apply to Patriot's work.

4. Requests, estimates and pricing

Sending a request or a form does not create a contract and does not obligate you or Patriot. Any fee, the price, the scope of work, how long an estimate is good for, and your cancellation rights are stated in the written documents Patriot gives you before you sign. If you sign away from Patriot's place of business, the law may give you a right to cancel within three business days (any day except Sunday and certain holidays; Saturdays count), and Patriot will give you the notice that explains how.

5. What you send us

Give accurate information. Tell us only about property you own or are authorized to ask us about.
If you upload or send photos, videos or documents, you confirm that you have the right to send them. Patriot uses them to answer your request, prepare an estimate and keep project records.
Patriot uses photos or videos of your property in marketing only under the separate, optional Photo and Media Release you sign.
Please do not send Social Security numbers, bank account numbers or card numbers through the website forms, by text or by email.

6. Acceptable use

Do not use the website for anything unlawful, interfere with how it works, try to get into our systems without permission, send malicious code, or copy or collect information from it by automated means without our written permission.

7. Our content

The text, graphics, logos and images on this website belong to Patriot or its licensors and are protected by copyright and trademark laws. You may view and print pages for your own personal use. You may not copy, distribute or make new works from them without our written permission.

8. Text message terms

Patriot may send two kinds of text messages, and you choose each one separately with its own optional box on a Patriot form (or its own box in a written agreement): service texts (section 8.1) and marketing texts (section 8.2). Neither kind is required to get an estimate, buy anything or receive any service.

8.1 Service texts (your request, estimates, appointments and project updates)

Program: Patriot Home Service LLC sends service text messages that you agree to receive, at the mobile number you give us, about your request, estimates, appointments and project updates. These are not advertisements. Patriot does not send invoice or payment-reminder texts under this consent.

How you agree: You agree to service texts only by checking the separate, optional service text box on a Patriot form (or by signing a written agreement that contains the same choice). Giving us your phone number or submitting a form does not sign you up for texts. Booking an appointment does not sign you up for texts.

Consent is not required: Agreeing to service texts is optional. It is not a condition of requesting an estimate, buying anything or receiving any service.

How often: Message frequency varies with your request, project and account.

Cost: Message and data rates may apply, as set by your mobile carrier.

Stop and help: Reply STOP at any time to stop all text messages from Patriot (see section 8.3 about START). You may get one automatic text confirming your choice. Reply HELP for help, or call (980) 999-0467 or email support@patriothomeservice.com. You may also tell us in any other reasonable way, such as by email or phone, that you want texts to stop, and we will honor it.

Who may consent: Check the box only if you are the person who uses that mobile number and are at least 18. A consent given for someone else's number is not valid.

8.2 Marketing texts (optional)

Program: Patriot Home Service LLC may send advertising and marketing text messages, such as offers, seasonal reminders, maintenance-plan information and review requests, to people who agree to receive them, at the mobile number they give us.

How you agree: You agree to marketing texts only by checking the separate, optional marketing text box on a Patriot form (or the matching separate box in a written agreement) and entering your name as your signature. The marketing box is not the same box as the service text box, and it is never checked for you. Giving us your phone number, booking an appointment or checking the service box does not sign you up for marketing texts.

Automated technology: By checking the marketing box and signing, you agree that Patriot may send marketing text messages to the mobile number you gave, using an automatic telephone dialing system (automated technology).

Consent is not required: You do not have to agree to marketing texts to request an estimate, buy anything or receive any service. Agreeing is not a condition of purchase of any goods or services, and you get the same price and service if you say no.

How often: If you agree, you may receive up to 5 messages per month.

When you may receive them: Agreeing does not promise that a text will arrive at any particular time. Marketing texts are sent only between 8 a.m. and 9 p.m. in your local time.

Cost: Message and data rates may apply, as set by your mobile carrier.

Who may consent: Check the box only if you are the person who uses that mobile number and are at least 18. A consent given for someone else's number is not valid.

8.3 All text messages

Never by text: Patriot will never ask you to send a card number, bank details or a password by text.

Carriers: Wireless carriers are not liable for delayed or undelivered messages.

Your information: See the Privacy Policy for how we use and protect your mobile number and your consent record. We do not sell your mobile number or your text consent, and we do not share them with anyone for their own marketing.

If you reply START: Replying START after you have stopped texts restarts service texts only. To get marketing texts again, check the marketing box on our form again and also text START; START alone never restarts marketing texts. START does not restart service texts if you never agreed to them or if you also asked us, in any other way, to stop contacting you. Patriot keeps its own record of who has stopped, and that record controls what Patriot sends.

9. Links to other sites

The website may link to other sites, such as maps or review sites. Patriot does not control them and is not responsible for their content or privacy practices.

10. No warranty on website information; limits on our responsibility

The website is provided as is. Patriot works to keep it accurate but does not promise that it is complete or error-free. This section does not limit Patriot's responsibility under your written agreement or any right you have under North Carolina or federal law.

11. Written agreements and warranty

Your signed agreement, the Limited Workmanship Warranty given with it and the Notice of Substantial Completion control your project. Nothing on this website changes them.

12. North Carolina law

These Terms are governed by North Carolina law. Disputes about the website are heard in the courts of Mecklenburg County, North Carolina, unless the law requires another North Carolina court.

13. Changes

Patriot may update these Terms. The updated Terms apply when posted, and the effective date above changes. If you do not agree to the changes, stop using the website. Changes do not change the text message consent you gave, which keeps the wording you saw when you gave it.

14. If a part does not apply

If any part of these Terms is found unenforceable, the rest stays in effect.

15. Contact

Patriot Home Service LLC, serving Charlotte, NC and surrounding areas (visits by appointment only). Phone and appointment hours: Monday through Friday, 8 a.m. to 6 p.m. Eastern Time. (980) 999-0467. support@patriothomeservice.com.